Return Policy

Return Policy

NOTICE: We do not accept returns or exchanges for up to 5 days after items are received, and must be returned in their original condition.

If you are not 100% satisfied with your purchase, please email our customer service department at vivashoppr@gmail.com. Your request for return will be answered by our customer service team within 1-5 business days.

The client is responsible for all shipping costs. Please allow 1-5 business days for us to process your return upon receipt. Original shipping charges (if applicable) will not be refunded.

Although we check all merchandise for defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyer’s negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer.

Customers have the option of choosing only store credit.

Cancellations

Any cancellations of standard orders must be done within 24 hours from time of order to avoid any additional fees or charges. If more than 24 hours have passed and you wish to cancel your order please refer to our return policies for returning the merchandise back to us once you receive it.